Frequently asked questions
Answers about ordering, shipping, certification and after-sales support.
Ordering & MOQ
How to place an order and what to expect.
What is your minimum order quantity?
Most devices start from 1 unit. Consumables and OEM orders have their own MOQ, which we confirm in the quotation.
How do I get a quotation?
Send us the product model, quantity and destination through the inquiry form. We reply with a formal quotation within 24 hours.
What payment methods do you accept?
We accept bank transfer (T/T) and letter of credit. Payment terms are agreed per order and stated on the proforma invoice.
Can I order a sample before a bulk purchase?
Yes. Sample orders are available for most models. Sample cost and shipping are quoted together.
Shipping & Delivery
Lead times, packaging and logistics.
How long does delivery take?
In-stock models ship within 7–15 days. Custom orders depend on quantity and specifications, and the lead time is confirmed before payment.
Which shipping terms do you support?
We support the following terms:
- EXW and FOB
- CIF and CFR
- DDP for selected countries
How are the devices packaged?
Every unit is packed in shock-absorbing foam inside an export carton, and larger equipment ships in wooden cases.
Quality & Certificates
Standards and documents you can rely on.
Which certificates do your products have?
Our main lines carry ISO 13485 and CE MDR, and selected products hold FDA 510(k). Certificates can be downloaded from each product page or the Download center.
How do you test products before shipping?
Each unit goes through calibration, burn-in testing and a final functional inspection, with a test record kept for traceability.
Can you provide registration documents for my country?
We provide technical files, test reports and declarations to support your local registration. Contact us with your target market.
After-Sales Service
Support after your devices arrive.
What is the warranty period?
Standard warranty is 24 months from shipment, covering manufacturing defects. Extended plans are available on request.
Do you provide installation and training?
Yes. We supply video guides and manuals, and our engineers offer remote installation and operator training.
How can I get spare parts?
OEM & Customization
Private label and tailored specifications.
Do you support OEM and private label?
What is the MOQ for customized orders?
How long does customization take?
Still have questions?
Our team is happy to help with anything not covered above.
Ready to start your order?
Get a quotation and technical advice within 24 hours.
How can I get spare parts?
Contact our service team with the model and serial number. Common parts ship within a few days.
OEM & Customization
Private label and tailored specifications.
Do you support OEM and private label?
Yes. We can customize logo, packaging, software language and some specifications.
What is the MOQ for customized orders?
It depends on the product and the level of customization. We confirm it after reviewing your requirements.
How long does customization take?
Simple branding changes take about 2–3 weeks. Structural or software changes need longer and are scheduled after design confirmation.
Still have questions?
Our team is happy to help with anything not covered above.
Ready to start your order?
Get a quotation and technical advice within 24 hours.